Privacy Policy

1. Who we are

This Privacy Policy explains how BudgetReach ("BudgetReach", "we", "us", or "our") collects, uses, and protects information when you visit our website, communicate with us, or use our hotel management platform, HGMS, including its property dashboard (together, the "Services"). BudgetReach is a hospitality technology company based in Maharashtra, India, and is the data controller responsible for the information described in this policy.

By using our Services, you agree to the practices described here. If you do not agree, please do not use our Services.

2. Information we collect

We aim to collect only what we need to operate our Services responsibly. Depending on how you interact with us, this may include:

• Contact details you provide directly — such as your name, work email address, property or organisation name, and the content of messages you send us.
• Account and service data — information generated when authorised users access the HGMS property dashboard, such as account settings, preferences, and activity records.
• Communication data — records of emails and messages we exchange with you, including delivery status, opens, and unsubscribe requests, so that we can manage our communications responsibly.
• Technical data — basic information your browser provides automatically, such as device type, general location, and pages viewed, used to keep the Services secure and functional.

3. How we use information

We use the information we collect to:

• Provide, operate, and improve the HGMS platform and our Services;
• Authenticate users and secure access to the property dashboard;
• Respond to enquiries and provide partner support;
• Send service and transactional messages relating to an account or request;
• Send product communications where a recipient has opted in (see Section 4);
• Monitor and maintain the security, reliability, and lawful use of our Services;
• Comply with our legal and regulatory obligations.

4. Email communications & your choices

We take email seriously and only send messages people expect to receive.

Transactional and service emails

These include sign-in verification, password resets, account notifications, security alerts, and operational updates that are necessary to provide the Services. For example, when an authorised user accesses the HGMS property dashboard, we may send verification and account-related emails. Because they relate directly to use of the Services, these messages are sent as part of the Service itself.

Product communications

We only send product or promotional email to recipients who have explicitly opted in — for example, a hospitality partner who asks to hear from us. We do not purchase, rent, or use third-party contact lists, and we do not send unsolicited bulk email.

Unsubscribing

Every non-essential email includes a clear unsubscribe link. You can opt out at any time, and we honour unsubscribe requests promptly. You may also contact us at privacy@budgetreach.com to update your preferences.

Responsible sending

We authenticate our outbound email using SPF, DKIM, and DMARC, and we actively monitor bounces and complaints so that we can maintain a healthy sender reputation and stop contacting addresses that should no longer receive mail.

5. How we share information

We do not sell your personal information. We share it only in limited circumstances:

• With service providers who help us operate our business (for example, email delivery, cloud hosting, and infrastructure providers), under appropriate confidentiality and data-protection obligations;
• Where required by law, regulation, or valid legal process;
• To protect the rights, safety, and security of BudgetReach, our partners, or the public.

6. Data retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymise it.

7. Security

We apply reasonable technical and organisational measures to protect information against unauthorised access, loss, or misuse, including access controls on the HGMS property dashboard. No method of transmission or storage is completely secure, but we work to safeguard your information and review our practices regularly.

8. Your rights

Subject to applicable law, you may have the right to access, correct, or delete your personal information, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. To make a request, contact us at privacy@budgetreach.com. We will respond within a reasonable timeframe.

9. Cookies

Our website and dashboard may use a small number of cookies or similar technologies to keep the Services functioning, keep authorised users signed in, and understand general usage. You can control cookies through your browser settings. Disabling some cookies may affect how the Services work.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated through our Services or by other appropriate means.

11. Contact us

If you have questions about this policy or how we handle your information, contact us at:

BudgetReach
Email: privacy@budgetreach.com
Maharashtra, India